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Dell Rewards Dispersed (Apr 2022)

Planetary
  • 4

Hey Community!

We have an update on Dell Rewards for those who have been waiting.

All rewards earned over the past 3 months should begin to enter accounts by the end of the week (April 8th, 2022).

Rewards will only start to expire after they've been added to your account, so for those who have been waiting on their Dell Rewards, they will be useable for the full amount of time.

For anyone who has lingering lost rewards after the date listed above, please go ahead and email our support email (contact@alienwarearena.com) and one of our support staff will make sure they get queued and sent to your account. 

Edited
Replies • 9
Planetary
  • 2

I think that these types of rewards should be changed so that those who receive them can actually use and enjoy them, because it is useless to have the rewards and that Dell cancels each order that is made. In my case it is more than $120 in Dell rewards that have not been returned to me for orders canceled without a valid justification. Every time I call them, it is an average of 30 minutes that I spend trying to get them to provide a solution. They should rethink this issue and exchange Dell rewards for gift cards on Steam, Amazon, Twitch



  • 0
GrahamOsword said:

I think that these types of rewards should be changed so that those who receive them can actually use and enjoy them, because it is useless to have the rewards and that Dell cancels each order that is made. In my case it is more than $120 in Dell rewards that have not been returned to me for orders canceled without a valid justification. Every time I call them, it is an average of 30 minutes that I spend trying to get them to provide a solution. They should rethink this issue and exchange Dell rewards for gift cards on Steam, Amazon, Twitch

Are Dell Rewards the only way to "cash out" ARP points?


We're all here because we're not all there...
  • 1
AlienwareTwitchDude said:
GrahamOsword said:

I think that these types of rewards should be changed so that those who receive them can actually use and enjoy them, because it is useless to have the rewards and that Dell cancels each order that is made. In my case it is more than $120 in Dell rewards that have not been returned to me for orders canceled without a valid justification. Every time I call them, it is an average of 30 minutes that I spend trying to get them to provide a solution. They should rethink this issue and exchange Dell rewards for gift cards on Steam, Amazon, Twitch

Are Dell Rewards the only way to "cash out" ARP points?

The short answer is kinda...  Dell Rewards have nothing (directly) to do with ARP points, other than you must have a specific number of ARP to be eligible for each specific Dell Reward dollar.  No ARP is deducted in order to claim the Dell Reward dollars.


IRON MAIDEN IS MY RELIGION!
  • 1
Hallowed Be Thy Name said:

Hello, first of all thanks for this thread. I still haven't received my Dell Rewards for months. I claimed my first reward of $20 on October 28. And then I waited for a while as it says on this page. https://na.alienwarearena.com/page/dell-advantage 

But when Dell didn't create account for me, I signing up an account at https://www.dell.com/en-us/lp/dell-rewards-program here with my registered e-mail address in Alienware Arena. However any rewards doesn't showing up.

Then I claimed the $30 reward on November 18. And on December 13, I claimed the $40 reward. After that on January 15, I claimed the $50 reward. And the last one was last week, I claimed the $10 reward on March 23. However these rewards are still not appearing in my account.

https://prnt.sc/oEYfGvmQ-Oyv
THIS IS MY REWARDS PAGE.
Dell $10 Reward
REWARDED 2022-03-23
Dell $50 Reward
REWARDED 2022-01-15
Dell $40 Reward
REWARDED 2021-12-13
Dell $30 Reward
REWARDED 2021-11-18
Dell $20 Reward
REWARDED 2021-10-28

I sent many e-mails to Alienware Arena support. And I got answers from them that this problem will be solved in a short time and the rewards will be received to my account. But after that they did nothing.

https://prnt.sc/r7-axWqDb5uQ
This is the last reply from Support team. I've been patiently waiting for months and still no results and no rewards were received. Would you please help me with this issue?

edited 14d

 

Even after this update, I still didn't received 1 USD from my $150 Dell Rewards which I redeemed. I've been dealing with this for months.  And now it makes me angry. I've sent many e-mails and messages to the support. I've been waiting to get these rewards for months. Since October 2021, when I claimed the first reward.

edited